Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- Your item must be in the same condition you received it — unopened, unused, with any original tags, and in its original packaging.
- You’ll also need the receipt or proof of purchase.
How to start a return:
Please contact us at Goldenrootnaturals.store@gmail.com to request a return.
If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us at Goldenrootnaturals.store@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns for certain items, including:
- Personal care products (such as soap or skincare items) that have been opened or used.
- Custom products (special orders or personalized items).
- Sale items or gift cards.
Please reach out if you have questions about a specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a new purchase for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be returned unopened, unused, and in original packaging with proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know whether your refund is approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at Goldenrootnaturals.store@gmail.com.